More than 10 months since the closure of borders across the Balkans and introduction of the European Union (EU) – Turkey deal, refugees continue to take increasingly dangerous sea and land journeys, putting their lives in the hands of smugglers, in order to reach safety in Europe. Once stranded in Greece or along the Balkan route, many endure life in substandard conditions, in winter, without adequate information about their rights or available services and support, waiting to complete their asylum, family reunification or relocation procedures, with an increasingly uncertain future. Already this year, five refugees have died as a result of the winter conditions and dangerous routes within Europe.